Service & Repair
Helping you keep your electric bike in tip-top condition.
To keep things simple, we offer one simple service plan that covers most makes and models of electric bikes. Our services cover all mechanical and electrical aspects of your ebike, ensuring it stays in the best possible condition.
Standard Service cost – £100.00
Plus any parts required during the service.
Full details of what is included is shown below.
Check brake pads, rotors & levers for wear (or brake blocks & wheel rims for wear). Degrease or replace as required. (Cable brakes – Check condition of inner / outer brake cables, adjust replace as required. Hydraulic brakes – Inspect brake hoses / levers, calipers for damage or leaks, replace adjust as necessary).
Check chain for wear, replace / lubricate as required.
Derailleur Gears – check cassette. Derailleur mech (front & rear if applicable) – strip, clean, lubricate & reset, check for wear, check Derailleur hanger and re-align if necessary. Check operation of shift lever(s) twist grip.
Hub Gears check rear sprocket for wear and alignment. Check cable & joint, clean, lubricate and adjust if necessary. Check operation of shift lever / twist grip.
Wheels – check spokes tighten / true if necessary, replace spokes if required.
Hubs / wheel bearings – check for wear, lubricate and adjust / replace if necessary.
Bottom bracket, check for wear, adjust as required (hub drives only, not centre crank drives).
Check torque on pedal cranks & pedals.
Check frame alignment & condition.
Headset – free rotation, no play.
Check all fixings and tighten to correct torque setting.
Full electrical fault diagnostics check*.
Display & controller check.
Battery condition check*. Check lock & fit.
Drive motor bearing & condition check & lubrication if appropriate.
Wiring and connection integrity check.
Lights – function.
Throttle function where fitted (must comply with EPAC regs).
Functionality of rotational or torque sensor.
Battery charger function (not PAT tested).
A full road test will be carried out on completion of the above to ensure the bike is functioning correctly and relevant documentation will be completed.
*Depending on manufacturers options.
A few things to note about our service.
WE ONLY SERVICE AND REPAIR eBIKES THAT ARE FULLY COMPLIANT WITH THE EPAC REGULATIONS. THIS INCLUDES THE FOLLOWING eBIKES AND BRANDS ONLY: RALEIGH, HAIBIKE, BATRIBIKE, LAPIERRE, GOCYCLE, BOSCH, YAMAHA (depending on model), SHIMANO, PROMOVEC & MAHLE.
The cost of a service will be £100.00 for labour plus parts.
We will advise of any additional work required or recommended whilst the bike is with us and will not proceed without the customer’s approval, including any additional work required over and above the standard service items listed above.
We do not carry out any warranty work on behalf of other companies that have supplied eBikes, however we will be more than happy to service any ebike, regardless of where it was purchased.
Whilst eBikes will be cleaned as part of the service, an additional cost will be applied to bikes that require extensive cleaning.
All bookings must be made in advance via our service booking form. Timescales will vary depending upon demand. We normally turn around pre-booked bikes within 24 hours however, this may be longer if a specific part is required to be ordered, as we are then dependant upon availability and delivery of those parts.
We recommend that service on an eBike be carried out every 12 months or 1000 miles, although this may vary depending upon type of use.
Common questions about our services?
Do you carry out warranty work?
No, we do not carry out any warranty work on behalf of other companies that have supplied eBikes, as this often invalidates the warranty.
Do you service any make or model of electric bike?
No, we only support the following brands of ebikes/drives: Raleigh, Haibike, Batribike, Lapierre, Gocycle, Bosch, Yamaha (depending on model), Shimano, Promovec, Mahle, Gocycle. WE ONLY SERVICE AND REPAIR eBIKES THAT ARE FULLY COMPLIANT WITH THE EPAC REGULATIONS. Please contact us to check if we can service your ebike.
Do I have to clean my bike before handing it over to you?
Yes. Whilst your bike will be cleaned as part of the service, bikes that require extensive cleaning prior to any work being carried out will carry an additional cleaning cost.
How often should I get my ebike serviced?
While this varies depending upon the amount and type of use, we recommend your eBike is serviced every 12 months or 1000 miles.
What happens if you find a fault with my bike during the service?
We will advise of any additional work required or recommended whilst the bike is with us and will only proceed with additional work once we have received your approval.
Do you operate a collect and return service?
No, all bikes need to be delivered to and collected from our Linlithgow premises by the customer.